Frequently Asked Questions

How do I find my Datamesh Merchant ID and Terminal ID?

In the Satellite app, press the small “i” icon in the top
right corner.

How do I change my merchant password?

In the Satellite app, press the small settings “gear” icon in the top right corner. Enter your current Merchant Password. Then select the option to “Change Merchant Password“.

How do I reprint the last transaction?

In the Satellite app, press the small “printer” icon in the top right corner. Then select either reprint the Merchant or Customer Copy of the receipt.

Why am I getting “Logon Error” on the Pinpad?

It is possible you are not connected to the Internet. Ensure
either Wi-Fi or Mobile Data is turned on and connected to the device. If “Logon Error” persists, please contact our Customer Support centre on 1300 02 32 82 or email support@datameshgroup.com.

How do I add another user to Mentor?

You will need to e-mail support@datameshgroup.com and request a user be added, including their Full Name, Email and what business they will require access to.

 How do I turn on the status and navigation bar?

In the Satellite app, press the small settings “gear” icon in the top right corner. Enter your current Merchant Password. Then select the check box for Status Bar and Navigation Bar.

How do I contact DataMesh?

You can contact our 24/7 Customer Support centre on
1300 02 32 82 or email support@datameshgroup.com.

How do I fix a frozen terminal?

Try turning the terminal off or removing the battery from
the device. Wait 10 seconds and power the device back on.
If the problem persists, you can contact our 24/7
Customer Support centre on 1300 02 32 82 or email support@datameshgroup.com and our team can assist in organising a replacement for you.

My terminal has cracked screen, how do I order a replacement terminal?

You can contact our 24/7 Customer Support centre on
1300 02 32 82 or email support@datameshgroup.com and our team can assist in organising a replacement for you.

How do I order terminal accessories?

You can contact our 24/7 Customer Support centre on
1300 02 32 82 or email support@datameshgroup.com and our team can assist in providing you with available Accessories and their cost.

Where can I purchase additional printer rolls?

Any office supply centre, such as Officeworks stock print rollers available for your terminals.

I’ve received my new terminal; however it won’t turn on.

Ensure the battery has been installed in the back of the terminal and there are no stickers attached to the battery connection to prevent power from flowing through.

How long does a fully charged battery last?

A fully charged battery should last you a full day’s trade, dependant on differing situations like amount of usage,
screen brightness.

How do I integrate my POS to my terminal?

You can contact our 24/7 Customer Support centre on
1300 02 32 82 or email support@datameshgroup.com and our team can assist in confirming that we can integrate your terminal and provide you with the details required.

I’ve Lost or had my terminal stolen, what do I do?

Contact our 24/7 Customer Support centre on 1300 02 32 82 and advise them immediately. They can assist in disabling the terminal from being used and can assist in sending out a replacement terminal.

(PAX device holders only) My terminal keyboard is displaying a different language, how do I change this?

1. Swipe down on the terminal to display the android options and tap on the settings gear.
2. Input android password to access settings.
3. Scroll down and select “Languages & Input.
4. Select “Virtual Keyboard“
5. Select “Manage Keyboards“
6. Select the toggle to switch off “PAX Pinyin Input Chinese (China)”
7. Exit settings and the Chinese keyboard will now be deactivated on the terminal.

How do I insert or replace the printer roll?

To insert or replace the printer roll, flip the terminal over and place your finger under the paper lid, release the lever and pull the entire lid assembly away from the entire terminal. Insert the new printer roll with paper pulling from the back and out the top of the roll. Pull about 2cm of the paper out and close the lid until the lid snaps into place. Tear off excess paper.

I’m unsure how to use the terminal for payments?

See the User Guide of the Terminal Type you have which details basic usability of the terminal. If you do not have this guide please contact our 24/7 Customer Support centre on 1300 02 32 82 or email support@datameshgroup.com

How do I enable surcharge on my terminals?

You can email support@datameshgroup.com and with a list of Serial Numbers and what surcharge % you would like this feature enabled and our team can assist.